Château booking conditions

Our terms and conditions are below. We have tried to form these to be helpful to both parties and provide useful information.

• Our holiday weeks normally run Saturday to Saturday, except for some Christmas, New Year, Easter, half term and other public holiday bookings.
• When you have checked availability and decided to book; please confirm the dates we have agreed by phone or email, to avoid disappointment. Complete the booking form and send this with your deposit cheque for one third of the agreed hire charge. Without your deposit cheque, we can only hold your reservation for seven working days.
• The balance is payable in full, eight weeks before the start of your holiday. With the balance, please send a security deposit of £200 per booking.
• On receipt of your payments (balance and security deposit) we will send you our “Welcome to the Château” – directions, how to collect the keys and information on the house and equipment to help you settle in comfortably.
• The house will have been cleaned and prepared for your arrival on changeover day and the inventory checked. It is expected that the accommodation will be left clean and in good order. Any costs incurred for extra cleaning, or making good damage or loss, will be deducted from the security deposit. In our experience, deductions are rare and the deposit is usually refunded in full after departure.
• Your party can check in at 4.00p.m. on the day of arrival, (for a later arrival we can arrange to leave keys). On your day of departure, please check out by 10.00a.m. The château is a large property and we do ask you, very politely, to keep to the departure time. We do understand this is often hard for you, when most of the group want more time to snooze, but it does take time to prepare the chateau for our next guests.
• You will of course have sole use of the château and grounds.
• The price of your holiday includes gas and electricity, for cooking, lighting, hot water (along with oil for central heating if the weather requires). Logs are provided for open fires in the two sitting rooms. Tablecloths, tea towels and bed linen are provided, beds will be made up for your arrival. We do ask you to bring bathroom towels, face flannels and baby bedding. However cots and high chairs can be supplied as required.
• We would appreciate your party wearing soft shoes or slippers inside the house, to preserve the wood floors. Soft footwear also has the benefit of preserving the peace for your party, where people are using two separate staircases.
• We ask guests not to smoke in the property.
• We have the château and its contents insured, including public liability insurance but the insurance does not cover personal property of guests, neither are the outbuildings covered. We want every guest to enjoy the château grounds but do ask that you tell children not to enter the barns and outbuildings.
• Should there be a breakage of your property while in the château, our French insurance agent has said that our château insurance would not cover this. However, he did assure us that the UK house insurance of our guests should cover necessary replacement.
• The owners reserve the right, in exceptional circumstances, to cancel the booking due to unforeseen circumstances with a full refund of the moneys paid, including security deposit.
• If you have to cancel your booking you must telephone us immediately. The day we receive your telephone notification of cancellation is the date on which your booking is cancelled.
  The following cancellation charges apply:

     More than 90 days notice    –    deposit only
     50-90 days notice               –    50% of total cost of holiday
     Less than 50 days notice    –    full cost of holiday

You can return to the bookings page here. Should you have any questions please contact us. We hope you have a wonderful, comfortable holiday, which you will remember for a long time.